EHR Repair: How to get the EHR you purchased up and running!

Author: Allison Tracey

Insider Info: Fix the EHR glitches that they say can’t be fixed!

The Dream: So you bought an EHR with the mindset that your workload would be auto-magically reduced. The Reality: Flash forward six months, you are now doing twice the amount of work that you used to! What went wrong?

It’s simple; most practices don’t ask all that they need to know prior to purchasing their EHR. After asking all the standard questions that usually come up during demos of EHR’s the most important question is often left out.   The next set of questions should be focused on “how” your practice will work when it has an EHR in place. NOT, how the EHR works or what flashy objects it comes with.

Dependent on your specialty, you should have a list of questions on “how” your EHR will be implemented.

But you already have an EHR. So, what can you do now?
Let’s Focus in on “how” your practice will repair its current setup.

STEP ONE: Identify the glitches
When something bothers about your EHR setup write it down and be specific. Yes it’s yet another step. Trust me, it will prove worthwhile. Plus nowadays, if you don’t want to write it down you can record it or who can resist just having Siri write it for you.

STEP TWO: Contact Support
Call the support desk for your EHR with your list of glitches. Supply the support team with a checklist and go over each point. This will normally cause your case to be moved up the support desk food chain to a supervisor or at least someone that can manage more than one task at a time.

NO TIME FOR STEPS ONE or TWO: Call in the heavy guns

  • Get a FREE Online EHR Repair Evaluation. These companies will also offer EHR & Billing Repair.
  • Hire an EHR Consultant: There are consultants that will give a discounted or FREE evaluation with purchase of their services.
  • Get an outside company to do the Billing. Most EHR setups struggle to get the billing piece working. Hire an outsourced or online biller to do the work for you.

LAST STEP: Send your questions to us at EHR Chat                                                  We will do our best to get answers for you from your vendor if we can’t answer them ourselves.

TIPS FOR CURRENT EHR BUYERS:

  • Buy from an EHR sales team that implements and supports as well. They can’t run and they can’t hide after the sell you all the miracles of an EHR.
  • Use a trusted EHR consultant from beginning to end. An EHR can make your practice cost effective if implemented properly. Don’t skimp on having it done right from the start.
  • Ask about the support for the EHR. Identify who will handle enhancements and customization of your EHR after the initial setup period.
  • Ask about what comes pre-configured and what data will be converted. Ease your workload up front as much as possible. Determine how much of the old chart you will scan. Determine whether a data conversion would be beneficial. Determine how to zero out balances in your previous PM system. Determine how to take care of any AR. Oh wait…that’s another one of our EHR Chat topics…

COMING SOON: STEP BY STEP EHR SETUP BASICS                                                        We’ll tell you exactly how to streamline your implementation to your practice.

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Physician Led EHR Discussion and Demo

With so much information out there about EHRs (Electronic Health Records) how can you get the real deal?

Ask someone you trust. Like a physician!

I’m sure many of you have been inundated by tons of sales literature and sales calls urging you to make a decision about an EHR. You’re probably wondering how you are going to sift through the information overload and find a solution that really works specifically for your practice.

We have a suggestion.

Watch a demo led by a physician and ask him questions about how he did it. We also invite all Nurse Practitioners to join in!

Join Our Physician Led EHR Discussion and Demo

Get the facts from the best source. Hear how a fellow physician is using an Allscripts EHR to seamlessly integrate practice specific workflow, maximize productivity and achieve meaningful use. Discuss the tips and tools used to ensure successful transition to electronic health records and more. Join the discussion and ask YOUR questions.

Details:

Date: Thursday, Dec. 2, 2010

Time: 6:30 PM CST (7:30 PM EST)

Length: One hour

Call us at 888-885-4422 or CLICK HERE to register!

Posted in Allscripts MyWay Demo, EHR Providers, Physician Led Demo, Podiatry EHR Demo, Stimulus Incentives | Leave a comment

Want to know the real scoop on EHRs? Ask a doctor!

With so much information out there about EHRs (Electronic Health Records) how can you get the real deal?

Ask someone you trust. Like a doctor!

I’m sure many of you have talked about it, wondered how you’re going to find the time, energy and money to get something that will definitely help your practice. But it all feels a bit overwhelming, doesn’t it?

Now it doesn’t have to.

Join Our Physician Led EHR Discussion and Demo

Get the facts from the best source. Hear how a fellow physician is using an Allscripts EHR to do all this and more.

Details:

Date: Wednesday, Nov. 17, 2010

Time: 6:30 PM CST (7:30 PM EST)

Length: One hour

Call us at 888-885-4422 or

Join Our Physician Led EHR Discussion and Demo

Get the facts from the best source. Hear how a fellow physician is using an Allscripts EHR to do all this and more.

Details:

Date: Wednesday, Nov. 17, 2010

Time: 6:30 PM CST (7:30 PM EST)

Length: One hour

Call us at 888-885-4422 or CLICK HERE to register!

Posted in EHR Providers, Physician Led Demo, Stimulus Incentives | Leave a comment

Do you have a Mobile EHR?

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Doctors: How do you Get Your Staff to Support an EHR?

In our nationwide travels to talk to doctors to find out what challenges they face in EHR adoption, we never heard anything as funny or as charming as this idea sported by one neurologist/pain management MD. Click here to listen.

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What do Physicians Think of EHRs?

 

Hear what one Houston physician feels is his No. 1 challenge in adopting an EHR.

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What do Physicians Think of EHRs?



Hear what one Houston plastic surgeon feels about EHR implementation.

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What is “Meaningful Use?”

Meaningful use, and physicians’ attempts to satisfy the requirements to meet it, was a major topic of discussion at the annual Healthcare Information and Management Systems Society conference, held in March in Atlanta. Physicians, consultants and others described their implementation success stories, most of which involved slow and deliberate processes toward adoption, and warned of failures if that slow and deliberate process is not followed.

The HIMSS conference was held just days before the deadline for organizations to submit comments to the Centers for Medicare & Medicaid Services on the interim final rules that define meaningful use. Several organizations, including HIMSS and the American Medical Association, submitted letters asking CMS to change the rules, claiming that more flexibility and an incremental approach to adoption — which would help doctors take the baby steps experts recommend — will help ensure long-term success.

Read more here.

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Welcome to EHR Chat!

This is the place for physicians and practice managers to discuss the ins and outs of EHR selection and adoption.

In the coming days, weeks and months, you’ll find all the information you need to make a sound decision for your practice.

Have a question or want to suggest a topic? E-mail us at editor@ehrchat.com.

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